Contact Support
Need Help?
Whether you have a question about your KairoGlo device, order, delivery, app connection, file transfer, or product use, our support team is here to help.
Before contacting us, you may find a quick answer in our Help Center or Quick Start Guide.
When submitting your request, please include:
• Your full name
• Your order number, if applicable
• Your KairoGlo product model
• A clear description of the issue
• Photos or a short video, if relevant
Customer Support
Email: support@kairoglo.com
Response Time
We usually respond within 1–2 business days, Monday through Friday, excluding public holidays.
Order Support
For questions about an existing order, please include your order number and the email address used at checkout.
Technical Support
For device or app-related issues, please tell us your product model and describe what happened. Screenshots, photos, or a short video can help us resolve the issue more efficiently.
Returns and Refunds
For return or refund requests, please review our Return & Refund Policy before contacting us. Include your order number and the reason for your request.
We look forward to helping you.
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