Privacy Policy

PRIVACY POLICY

Last updated: September 8, 2026

This Privacy Policy describes how KairoGlo, operated by 香港時光像素科技（國際）有限公司 (“KairoGlo,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from kairoglo.com (the “Site”), or otherwise communicate with us.

By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with KairoGlo, we may collect the following categories of personal information:

Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other information you provide when contacting us.

Order and Transaction Information

This may include the products you purchase, order number, payment status, billing information, shipping details, transaction history, returns, refunds, and customer support records.

Payment Information

Payments are processed by Shopify and third-party payment providers. We generally do not directly store complete payment card numbers. Payment providers may collect and process your card details, billing information, and transaction-related information according to their own privacy policies.

Account Information

If customer accounts are enabled, we may collect your username, password, account preferences, saved addresses, and order history.

Device and Usage Information

We may automatically collect information about your interaction with the Site, including your IP address, browser type, device type, operating system, network information, approximate location, referring URLs, pages viewed, products viewed, actions taken, and the dates and times of your visits.

Customer Support Information

When you contact us, we may collect the contents of your messages, uploaded files, order details, troubleshooting information, and any other information you choose to provide.

Marketing Information

If you subscribe to our emails or agree to receive promotional communications, we may collect your email address, marketing preferences, campaign interactions, and information about whether you opened or clicked a marketing message.

Reviews and User Content

If you submit a product review, rating, photograph, comment, or other content through services such as Judge.me, we may collect and display the information you choose to submit.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing communications, submit a review, contact customer support, or otherwise provide information to us.

• Automatically through cookies, pixels, tags, log files, and similar technologies when you access or use the Site.

• From service providers and business partners, including Shopify, payment processors, shipping providers, analytics providers, advertising platforms, fraud prevention providers, and review platforms.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders;

• Confirm payments and transactions;

• Arrange shipping, delivery, returns, refunds, and order tracking;

• Provide customer service and technical support;

• Create and manage customer accounts;

• Communicate with you about your orders, products, services, or inquiries;

• Send marketing emails when permitted by law or with your consent;

• Personalize your shopping experience;

• Measure and improve our Site, products, advertising, and customer experience;

• Display and manage product reviews;

• Detect, investigate, and prevent fraud, misuse, security incidents, and illegal activity;

• Comply with legal obligations and enforce our terms and policies; and

• Protect the rights, property, safety, and security of KairoGlo, our customers, and others.

  1. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers use cookies, pixels, tags, software development kits, and similar technologies to operate the Site, remember preferences, analyze traffic, measure advertising performance, and deliver relevant advertising.

These technologies may be provided by Shopify and other third parties, including:

• Meta Pixel;

• TikTok Pixel;

• Google Analytics;

• Advertising and remarketing platforms;

• Payment and fraud prevention providers; and

• Review services such as Judge.me.

Some cookies are necessary for the Site to function. Other cookies, including analytics and advertising cookies, may be controlled through our cookie consent banner or your browser settings where required by applicable law.

Disabling cookies may affect certain Site features, including checkout, account login, saved preferences, and personalized content.

  1. ANALYTICS AND INTEREST-BASED ADVERTISING

We use Google Analytics and advertising services provided by Meta and TikTok to understand Site usage, measure campaign performance, and show advertisements that may be relevant to you.

These providers may collect information about your activity on our Site and other websites or services. Depending on applicable law, certain advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” of personal information, even when no money is exchanged.

Where required, you may opt out through our cookie consent tool or “Your Privacy Choices” link. You may also adjust your preferences directly through the relevant advertising platform.

  1. EMAIL MARKETING

If you subscribe to our marketing emails, we may send you product announcements, offers, updates, and other promotional communications.

You may unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting us at support@kairoglo.com.

Even if you unsubscribe from marketing messages, we may still send non-promotional communications relating to your orders, account, customer service requests, security, or legal matters.

  1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

Shopify

Our store is hosted by Shopify, which processes personal information to provide ecommerce, checkout, payment, security, analytics, and related services.

Service Providers

We may disclose information to companies that assist us with payment processing, order fulfillment, shipping, customer support, website hosting, data analytics, email delivery, advertising, fraud prevention, and information security.

Advertising and Analytics Partners

We may provide or make information available to advertising and analytics partners, including Meta, TikTok, and Google, to measure advertising performance and deliver relevant advertising.

Review Platforms

If you submit a product review, relevant information may be processed through Judge.me or another review service. Reviews and the name or identifier submitted with them may be publicly displayed.

Business Transactions

Personal information may be disclosed in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with applicable laws, court orders, regulatory requests, or legal processes; enforce our agreements; prevent fraud or abuse; or protect the rights and safety of KairoGlo, our customers, or others.

We do not disclose personal information to third parties for their own unrelated purposes without an appropriate legal basis.

  1. INTERNATIONAL DATA TRANSFERS

KairoGlo accepts orders from multiple countries and operates from Hong Kong. Our service providers may process personal information in Hong Kong, the United States, Canada, China, or other jurisdictions.

Privacy laws in these jurisdictions may differ from those in your country. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

The applicable retention period depends on the type of information, the purpose for which it was collected, and relevant legal requirements.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive information through unsecured communication channels.

  1. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

• The right to know whether we process your personal information;

• The right to request access to your personal information;

• The right to request correction of inaccurate information;

• The right to request deletion of your personal information;

• The right to receive a portable copy of certain information;

• The right to restrict or object to certain processing;

• The right to withdraw consent where processing is based on consent;

• The right to opt out of targeted advertising, sharing, or the sale of personal information where applicable;

• The right to opt out of marketing communications;

• The right to appeal a decision concerning your privacy request where applicable; and

• The right not to receive discriminatory treatment for exercising your privacy rights.

To exercise your rights, contact us at support@kairoglo.com. We may need to verify your identity before completing a request.

You may use an authorized agent to submit a request where permitted by law. We may request proof that the agent is authorized to act on your behalf.

These rights are subject to exceptions and limitations under applicable law. We may retain certain information when legally required or when necessary to complete a transaction, prevent fraud, resolve disputes, or protect legal rights.

  1. UNITED STATES PRIVACY DISCLOSURES

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.

KairoGlo may use identifiers, internet activity, purchase information, and related data for analytics and targeted advertising through platforms such as Meta, TikTok, and Google. Depending on the law that applies, this activity may be considered sharing or targeted advertising.

Where applicable, you may opt out through our cookie consent tool, the “Your Privacy Choices” link on the Site, or by contacting support@kairoglo.com.

We do not knowingly use or disclose sensitive personal information for purposes that require a separate right to limit under applicable U.S. privacy laws.

  1. EEA, UK, AND SWITZERLAND

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal information under one or more of the following legal bases:

• Performance of a contract, including processing and delivering your order;

• Compliance with legal obligations;

• Our legitimate interests, including operating and improving our business, preventing fraud, and providing customer support; and

• Your consent, including where required for marketing or non-essential cookies.

You may have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can attempt to resolve your concern.

  1. CHILDREN’S PRIVACY

Customers under 18 should use the Site and make purchases only with the permission and supervision of a parent or legal guardian.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us so we can review and delete the information where required.

  1. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

  1. USER-GENERATED CONTENT

Reviews, comments, photographs, and other content submitted for public display may be visible to other users. Please do not include sensitive personal information in public reviews or other publicly accessible content.

  1. DO NOT TRACK

Some browsers allow users to send a “Do Not Track” signal. Because there is no universally accepted standard for responding to these signals, the Site may not respond to all Do Not Track signals.

Where legally required and technically supported, we may recognize applicable browser-based opt-out preference signals, such as the Global Privacy Control.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements, or business operations.

The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

  1. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a privacy-related complaint, please contact us:

KairoGlo

Operated by: 香港時光像素科技（國際）有限公司

Email: support@kairoglo.com

Address: Room 903E, 9/F, Golden Union Commercial Building, 458–468 Hennessy Road, Causeway Bay, Hong Kong