Shipping Policy
Shipping Policy
Last updated: September 4, 2026
Thank you for shopping with KairoGlo. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. During product launches, promotional events, or holiday periods, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Destinations
KairoGlo currently ships to addresses within the United States.
Some remote areas, military addresses, P.O. boxes, or U.S. territories may not be supported by every shipping carrier. If we are unable to deliver to your address, we will contact you before shipping the order.
Estimated Delivery Time
Estimated delivery time to the United States:
- Order processing: 1–3 business days
- Shipping transit: 7–12 business days
- Total estimated delivery: approximately 8–15 business days
Delivery times are estimates and begin after the order has been dispatched. Business days do not include weekends or public holidays.
Customs inspections, severe weather, carrier disruptions, peak shopping seasons, or incorrect delivery information may cause delays beyond our control.
Shipping Fees
Applicable shipping charges will be displayed at checkout before payment.
If a free-shipping promotion applies to your order, the discount will be automatically reflected during checkout.
Order Tracking
After your order has shipped, we will send a tracking number to the email address provided at checkout.
Tracking information may take 2–5 business days to update after the shipping confirmation is issued, especially while the parcel is being transferred between international and local carriers.
If your tracking information has not updated for more than five business days, please contact us at [support email].
Customs Duties and Taxes
For standard orders shipped to the United States, applicable import handling is generally managed through our shipping service.
However, customers are responsible for any additional taxes, duties, brokerage fees, or charges imposed by local authorities when applicable. KairoGlo cannot control or predict charges assessed by government agencies or delivery carriers.
Address Changes
Please check your shipping information carefully before completing your purchase.
If you need to update your address, contact us as soon as possible at support@kairoglo.com with your order number and the correct address.
We will try to update the information, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If a parcel is returned because of an incorrect address, missing apartment number, refused delivery, or repeated unsuccessful delivery attempts, additional reshipping fees may apply.
Original shipping charges are non-refundable in these circumstances.
Delayed Orders
Occasional delivery delays may occur because of customs processing, weather conditions, local carrier disruptions, holiday demand, or other circumstances outside our reasonable control.
If your order has not arrived within 20 business days after shipment, please contact us. We will review the tracking information and assist with an investigation through the shipping carrier.
Lost Packages
If tracking indicates that a package may have been lost in transit, contact us at support@kairoglo.com.
Once the carrier confirms that the parcel was lost, we will provide an appropriate resolution, which may include a replacement or refund.
Claims must be submitted within 30 days of the estimated delivery date.
Packages Marked as Delivered
If tracking shows “Delivered” but you cannot locate the package:
- Check around the delivery location, mailbox, front desk, parcel locker, or other secure areas.
- Ask household members, neighbors, or building management whether they accepted it.
- Allow up to 48 hours, as some carriers mark parcels as delivered shortly before the actual delivery.
- Contact the local delivery carrier for further information.
If the package is still missing, contact us and we will help you review the delivery details. KairoGlo is not responsible for theft or loss occurring after a carrier confirms delivery to the address supplied at checkout, but we will provide reasonable assistance with the carrier investigation.
Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video of the shipping package
- Clear photographs or video of the damaged product
- A photograph of the shipping label
Please retain the original packaging until your claim has been reviewed. For product returns and replacements, please also review our Return & Refund Policy.
Split Shipments
Orders containing multiple products or accessories may occasionally be shipped in separate packages. Each shipment may have its own tracking number and may arrive at a different time.
You will not be charged additional shipping fees when we choose to split an order.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We can only guarantee cancellation before the order has entered fulfillment. Once an order has shipped, it cannot be canceled and must be handled according to our Return & Refund Policy.
Contact Us
If you have questions about shipping or need assistance with an order, please contact:
KairoGlo Customer Support
Email: support@kairoglo.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Please include your order number so we can assist you more efficiently.
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