Refund policy

Return & Refund Policy

Last updated: September 4, 2026

Thank you for shopping with KairoGlo. We want you to feel confident about your purchase. This policy explains the conditions and procedures for cancellations, returns, replacements, and refunds.

  1. Order Cancellations

If you need to cancel or modify an order, please contact us at [support email] as soon as possible.

Orders may be canceled for a full refund before they enter fulfillment. Once an order has been processed or shipped, it can no longer be canceled. You may request a return after receiving the order in accordance with this policy.

  1. 30-Day Return Period

You may request a return within 30 calendar days after the order is marked as delivered.

To qualify for a return:

  • The product must have been purchased directly from kairoglo.com.

  • The return request must be submitted within 30 days of delivery.

  • The product must be returned in its original condition.

  • All original accessories, manuals, gifts, and packaging must be included.

  • You must provide valid proof of purchase or an order number.

  • The device must be disconnected from personal accounts and contain no personal data.

Products showing excessive wear, misuse, unauthorized modification, accidental damage, or missing parts may not qualify for a full refund.

  1. Returns Caused by a Product or Fulfillment Issue

KairoGlo will provide an appropriate replacement or refund if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product has a confirmed manufacturing defect.

  • Essential items are missing from the package.

  • The product materially differs from the order placed.

Please contact us within 7 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the problem

  • Photographs of the outer packaging and shipping label

After the issue is verified, KairoGlo will cover reasonable return shipping costs and offer a replacement or refund.

Please do not discard the product or its original packaging until your claim has been reviewed.

  1. Returns for Personal Reasons

You may also request a return if you change your mind, order the wrong model or color, or no longer want the product.

For returns unrelated to a product defect or fulfillment error:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable.

  • Any customs duties, taxes, or carrier fees are non-refundable.

  • The product must meet the return conditions stated in this policy.

  • We recommend using a trackable shipping service.

KairoGlo is not responsible for return packages lost or damaged during return transit when the customer arranges the shipment.

  1. Opened or Used Products

Opened products may be accepted if they remain in good condition and include all original components and packaging.

If the returned product shows significant use, damage, missing accessories, or reduced resale value, KairoGlo may deduct a reasonable amount from the refund or reject the return.

Normal inspection required to evaluate the product will not automatically disqualify a return.

  1. Non-Returnable Items

The following items cannot normally be returned:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Products damaged through misuse or unauthorized repair

  • Products returned without authorization

  • Products missing serial numbers or identification labels

  • Items marked as final sale, unless defective

  • Items that present a hygiene or safety concern after use

This limitation does not affect any rights you may have under applicable consumer-protection laws.

  1. How to Request a Return

To begin a return, email [support email] with:

  • Your full name

  • Your order number

  • The product being returned

  • The reason for the return

  • Relevant photographs or video, if applicable

If your request is approved, we will provide return instructions and the correct return address.

Do not return products to the address shown on the original shipping label. Unauthorized returns or returns sent to an incorrect address may not be accepted.

  1. Return Shipping

Products must be securely packaged to prevent damage during transit.

When KairoGlo is responsible for the return, we will provide a prepaid return label or reimburse reasonable return shipping costs according to the instructions provided by our support team.

When the return is requested for personal reasons, the customer is responsible for arranging and paying for tracked return shipping.

Cash-on-delivery return packages will not be accepted.

  1. Refund Processing

After the returned product is received, we will inspect it and notify you of the result.

Approved refunds are generally processed within 5–10 business days after inspection. Refunds will be issued to the original payment method whenever possible.

Your bank, card issuer, PayPal, or payment provider may require additional time to display the refund in your account.

KairoGlo cannot control payment-provider processing times.

  1. Partial Refunds

A partial refund may apply when:

  • The product is returned with signs of damage or excessive use.

  • Accessories, manuals, gifts, or original packaging are missing.

  • The product has been modified or returned in a materially different condition.

  • The product’s value has been reduced because of customer handling beyond reasonable inspection.

We will explain any deduction before completing the refund.

  1. Exchanges and Replacements

For confirmed defects, shipping damage, incorrect products, or missing essential components, we may offer a replacement instead of a refund.

Replacement products will be shipped after the claim is approved. Depending on the situation, we may require the original product to be returned before sending the replacement.

For a different model or color, please return the original eligible item and place a new order.

  1. Late or Missing Refunds

If you have not received an approved refund:

  1. Check the original payment account again.

  2. Contact your bank, card issuer, PayPal, or payment provider.

  3. Allow sufficient time for the provider to complete processing.

  4. Contact us at [support email] if the refund is still missing.

Please include your order number and refund confirmation when contacting us.

  1. Packages Damaged During Delivery

If the outer package appears seriously damaged, photograph it before opening whenever possible.

Contact us within 7 days of delivery and retain:

  • The product

  • All accessories

  • The original packaging

  • The shipping label

  • Photographs or video showing the damage

These materials may be required for us to submit a carrier claim and provide a resolution.

  1. Refused or Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, refused delivery, failure to collect the parcel, or repeated unsuccessful delivery attempts, the customer may be responsible for:

  • Original shipping costs

  • Return shipping costs

  • Reshipping fees

  • Duties or carrier charges incurred

Any remaining eligible amount will be refunded after the returned parcel has been received and inspected.

  1. Warranty Claims

Returns requested within the 30-day return period are handled under this Return & Refund Policy.

Product defects reported after the return period may be covered by the applicable KairoGlo Limited Warranty. Please review our Warranty Policy or contact customer support for assistance.

  1. Contact Us

For cancellation, return, replacement, or refund assistance, contact:

KairoGlo Customer Support
Email: support@kairoglo.com

Please include your order number so we can assist you efficiently.